Privacy Policy

This Privacy Policy applies to personal information processed when you browse Monkartshop, create an account, add products to cart, place an order, make a payment, request support, return or exchange a product, leave a review, or communicate with this storefront.

By using this storefront, you agree that your information may be processed for ecommerce operations, legal compliance, security, fraud prevention, customer support, and business recordkeeping.

• Identity and contact details such as name, email address, mandatory phone number, billing address, shipping address, and account credentials.
• Order data such as products purchased, size, color, quantity, price, discounts, taxes, shipping method, delivery status, returns, refunds, and support history.
• Payment status, payment method type, transaction reference, gateway response, risk signals, and refund status. Raw card, UPI PIN, wallet, or banking credentials are handled by the payment provider and should not be stored by the storefront.
• Device, browser, session, cookie, IP address, approximate location, referral, and activity signals used for security, analytics, abuse prevention, and storefront performance.
• Customer-generated content such as reviews, ratings, uploaded photos, support attachments, and product feedback.

• To create and manage your account, cart, checkout, order, invoice, shipment, return, refund, and customer support request.
• To verify phone numbers, delivery addresses, payment status, suspicious activity, duplicate orders, and fraud-prevention signals.
• To send transactional messages about order confirmation, payment status, shipment, delivery, cancellation, refund, account activity, policy updates, and support responses.
• To improve product discovery, merchandising, recommendations, search, size guidance, stock planning, storefront reliability, and customer experience.
• To comply with GST, accounting, audit, consumer protection, tax, dispute resolution, cyber security, and other applicable legal obligations.

We share information only where required to operate the storefront, fulfil orders, protect the business, or comply with law. Typical recipients include Saleor infrastructure, payment gateway providers, courier and logistics partners, fraud-prevention tools, hosting providers, analytics tools, customer support systems, accountants, auditors, tax advisors, legal advisors, and government or law-enforcement authorities where legally required.

Each channel can use a separate payment provider account and callback domain. Payment callbacks, payment status updates, refunds, and disputes must be mapped to the registered company that accepted the order.

Order, invoice, GST, payment, refund, and accounting records are retained for the period required by applicable law and legitimate business needs. Support attachments and optional marketing data are retained only as long as needed for the purpose for which they were collected, unless a legal dispute or compliance obligation requires longer retention.

You may request access, correction, deletion, withdrawal of consent, or a copy of your data by contacting contact@monkartshop.com. Some requests may be limited where records must be retained for tax, accounting, legal claims, fraud prevention, or fulfilment obligations.